We’ve got some major news to share. Remote Retrieval is now officially live on the ServiceNow Store. For organizations managing remote and hybrid teams, this launch couldn’t have come at a better time. The reality of today’s workplace is clear: about 22% of the US workforce is working remotely, and companies are left struggling to recover IT assets like laptops, monitors, tablets, and desktops once staff move on.
It’s a problem that creates logistical headaches. Industry reports reveal that businesses lose millions of dollars annually in unreturned or delayed IT assets, with laptops alone costing up to $1,500 each to replace, not including the sensitive data often left inside. Add in the wasted hours spent by IT and HR teams chasing returns, shipping labels, and compliance paperwork, and the need for a smarter solution becomes obvious.
This is exactly what Remote Retrieval was built to solve. With its seamless ServiceNow integration, this new app eliminates the friction in recovering equipment and offers a laptop return solution for remote employees. From scheduling a pickup to tracking the return in real time, it gives organizations a secure, compliant, and stress-free way to make sure IT assets come back safely.
Whether you’re handling one laptop or coordinating hundreds of returns across the US and Canada, Remote Retrieval makes the process simpler, faster, and far more reliable.
About Remote Retrieval App
Remote Retrieval’s purpose-built app is designed to transform the way companies handle equipment recovery in a remote-first world. Instead of depending on ad-hoc processes, endless back-and-forth emails, or manual spreadsheets, organizations can now manage the entire return cycle within ServiceNow. From arranging a pickup to redeploying devices, everything is automated, trackable, and designed with compliance in mind.
Why It’s Important
The shift to hybrid and fully remote work has exposed a critical gap in asset management. Traditional processes were built for offices where employees could simply drop off their devices at the help desk. But in distributed teams, that’s no longer an option.
Uncollected laptops and other equipment tie up company funds, create inventory blind spots, and most importantly, expose businesses to unnecessary security risks. Remote Retrieval solves these problems by making asset recovery hassle-free, secure, and scalable.
Who It’s Useful For
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IT Asset Managers: No more guesswork. Keep tabs on laptop returns, monitor usage, and maintain a clear IT equipment inventory without relying on manual follow-ups.
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Remote-First Organizations: Equipment movement can become chaotic when your team is spread across cities or even states. Remote Retrieval streamlines this flow, ensuring employees return devices quickly and reliably.
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Human Resources: Employee exits already involve enough moving parts. With Remote Retrieval, HR teams can offboard staff efficiently while ensuring IT assets are returned without delays.
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Inventory Management Teams: Beyond saving money on replacements, Remote Retrieval helps cut down on shipping costs, avoids wasted storage space, and reduces the time spent manually tracking assets.
Key Features of the App
The Remote Retrieval app has been designed from the ground up to offer a reliable laptop return solution for remote employees. The app makes equipment recovery hassle-free, secure, and fully integrated into existing workflows. Here are some features worth mentioning:
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Free First Order: Experience the service risk-free. Try your first pickup without a credit card and see firsthand how much time and stress it saves.
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Streamlined Scheduling: No more complicated logistics or confusing forms. HR and IT teams can schedule device pickups in just a few clicks through the easy-to-use ServiceNow interface.
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Prepaid Labels and Secure Packaging: Remote employees receive branded, tamper-evident return kits complete with prepaid labels, so there are no excuses for delays and no worries about safe returns.
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Real-Time Tracking and Notifications: Gain complete visibility into each shipment. Both internal teams and employees get updates at every stage, ensuring nothing falls through the cracks.
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Verified Chain of Custody: Every handoff is documented, giving companies compliance-ready records and peace of mind that assets are being handled properly.
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Integration into Workflow: Remote Retrieval connects directly with onboarding and offboarding workflows in ServiceNow, so recovering IT assets becomes a natural part of your HR and IT processes, not an afterthought.
By bringing all these features together, Remote Retrieval empowers organizations to save time, cut costs, and eliminate the stress of managing IT asset recovery in a remote-first world.
How Remote Retrieval Works
As a smart laptop return solution for remote employees, Remote Retrieval makes the entire process stress-free for both organizations and staff. With just three simple steps, your IT assets are securely collected and returned without the usual delay.
Step 1: Request a Laptop Return Kit
Start by submitting your company details, the employee’s address, and the device type that needs to be collected. We prepare a ready-to-use return kit, complete with proactive packaging and a prepaid shipping label, so your employee doesn’t have to worry about anything.
Step 2: Delivery to Your Employee
Within 24 hours, the return kit is dispatched directly to your employee’s location. All they need to do is place the device inside, seal the box, and drop it off at the nearest courier point. Automated reminders ensure no pickup is forgotten or delayed.
Step 3: Secure Return and Tracking
As soon as the package is on its way back, you’ll receive tracking updates and status notifications. From the moment it’s shipped until it reaches your facility, you’ll know exactly where the device is, guaranteeing a safe and compliant return every time.
Download the Remote Retrieval App Today
As remote work continues to shape the modern workplace, businesses can’t afford to skip laptop retrieval. With Remote Retrieval, organizations can finally count on a secure, compliant, and hassle-free laptop return solution for remote employees.
For now, the app is exclusively available to ServiceNow users, giving HR and IT teams the advantage of managing equipment recovery seamlessly within their existing workflows.
Ready to take the stress out of equipment returns?
