{"id":675,"date":"2026-09-17T13:30:54","date_gmt":"2026-09-17T13:30:54","guid":{"rendered":"https:\/\/www.remoteretrieval.com\/blog\/?p=675"},"modified":"2026-09-17T13:30:54","modified_gmt":"2026-09-17T13:30:54","slug":"how-to-measure-remote-laptop-return-program-kpis-it-asset-managers-track","status":"publish","type":"post","link":"https:\/\/www.remoteretrieval.com\/blog\/how-to-measure-remote-laptop-return-program-kpis-it-asset-managers-track\/","title":{"rendered":"How to Measure a Remote Laptop Return Program: KPIs IT Asset Managers Should Track"},"content":{"rendered":"

Getting a laptop returned from an employee who has left your company is just the beginning. You should also be aware of the speed of the return; whether the correct device was returned; where delays occurred; and whether the laptop is ready for the next assignment.\u00a0<\/span><\/p>\n

These questions are harder for IT asset managers to answer, as remote employees may work from different cities, states, or countries. A transparent remote laptop retrieval process provides your IT team with the necessary documentation to oversee each offboarding to redeployment.<\/span><\/p>\n

The need for a consistent process is clear. Capterra’s Employee Offboarding Survey found that <\/span>71% of HR professionals said<\/span><\/a> at least one departing employee failed to return company-owned equipment, while hybrid and remote employees were 17% more likely to not return equipment than employees working entirely on-site.<\/span><\/p>\n

\"DIY<\/p>\n

This guide covers the key steps in a laptop return process and the 10 KPIs you can track to gauge its effectiveness.<\/span><\/p>\n

Process of Laptop Return<\/b><\/h2>\n

The steps of a successful remote employee equipment return should be the same each time. The exact tools may vary, but each return should go from the offboarding trigger to asset verification, shipping, receipt, and final reconciliation.<\/span><\/p>\n

Stage 1: Start the Return After Offboarding<\/b><\/h3>\n

This begins when an employee resigns or is no longer assigned to a company-owned device. The return should be initiated by the IT manager or the team responsible for the return. Keep in mind that IT is the individual or group who is responsible for company laptops, equipment assignments, and returns in this guide. This can be IT asset management, IT operations, the network manager, the CTO, or another team, depending on the organization<\/span><\/p>\n

The return record should contain:<\/span><\/p>\n