Frequently Asked Questions (FAQs)

Remote Retrieval is a laptop return shipping box provider. We help businesses cut down on the cost of providing remote employees with shipping boxes and return laptops and similar IT assets to the company.

Our team of professionals are experienced in the laptop packaging, shipment, and transportation of delicate and valuable IT assets.

When you engage us, we make sure that your remote staff get a high-quality laptop return box in a timely manner, and ensure that your laptop returns safely to you.

As soon as you place an order, you are required to provide employee contact and address, and your company address.

a. High quality laptop return box

Your remote employee will be shipped a laptop return box which is made of corrugated material, sturdy to pack a laptop and handling for all types of transport.

b. Pre-paid shipping label

Inside the return box, your remote staff will also find a pre-paid shipping label complete with return address, company name, and contact information.

c. Step by step instruction guide

In addition, we also provide a step-by-step instruction guide to help them pack their laptop for return.

d. Tracking update and alerts

With each order of the laptop return box, you get email tracking alerts, reminders, and dedicated customer support. So, you’ll always know when, and where your laptop is in the return process.

*Note: for monitors and computers return boxes see below.

We deal with all types of laptop sizes, and provide boxes accordingly. To ensure that you get the best fit for your laptop return box, here is a general guide.

All laptops should snugly fit in the box including the padding and packaging.

Laptops sizes with minimum 11” X 7” X 0.5” and maximum 15.2” X 10 “ X 1” dimensions are the best fit.

For accessories tray, the accessories sizing should be around 15” X 10” X 1”

If your employee has a different laptop size that is outside of these dimensions then please contact us before placing an order. support@remoteretrieval.com

Of course, we do! For bulky IT assets like monitors and computers, you need different types of boxes that can accommodate their irregular shapes.

Monitor return boxes, for example, need larger boxes that also have space for their stands. The packaging includes padding with a pre-paid shipping label, tape and packing instructions.

Similarly, computer return boxes are designed to accommodate the CPU as well as monitors (if any). The computer return box contains padding that will protect the CPU as well as the delicate monitor with peanut and padded packing materials.

For monitors and computer return boxes, you need to inform us in advance the model, brand, and estimated size at the time of placing the order.

Like our laptop return box service, monitors and computer return box services also have the same treatment.

• High quality box
• Pre-paid shipping label
• Instructions
• Alerts and tracking
• Customer support

Yes, Remote Retrieval supports bulk device retrievals through CSV uploads, API integration, and marketplace integrations. Businesses can connect supported platforms and automate order creation rather than submitting every return individually. Enterprise customers are eligible for bulk-order discounts and centralized shipment tracking. For more information check our enterprise retrieval services.

We are happy to introduce our service for enterprise laptop return boxes which is aimed at companies which require more than the ad hoc remote laptop return box. These companies may include:

• Remote first organizations
• Companies with large number of work-from-home employees
• IT companies which deal in bulk IT assets
• … or any company that needs bulk handling of laptop or computer returns.

Enterprise bulk return service is designed for cost efficiency and ease for processing return requests. If you are interested in enterprise laptop shipping box service, please contact our support team for details. support@remoteretrieval.com

Yes, the order form lists signature confirmation on retrieval delivery as an optional service for $9.99. It can provide an additional delivery record for organizations that want confirmation of receipt. Verify the current fee and availability when ordering.

Once the equipment arrives, your IT team can check its condition, update the asset inventory, and determine whether it needs repairs, data sanitization, redeployment, or retirement.

We also help with equipment warehousing and redeployment services. Visit this page for details.

You’ll need to provide the employee’s contact information and shipping address, your company’s return address, and the equipment type you want to retrieve. Providing accurate details helps Remote Retrieval arrange the return kit and direct the device to the correct destination.

If an employee has several company-owned devices, you may arrange their retrieval together. The available packaging depends on the device types and sizes. Confirm whether the items can be included in one order before submitting your request.

If the return destination changes after an order has been submitted, contact the support team as soon as possible. Whether the address can be updated depends on the shipment’s processing and transit status.

The shipping process is variable depending on your employee’s location; the time they take to post the return box; customs, transporter; and the return journey.

Generally, though, we take around 1 business day to process your order before a laptop return box is dispatched to your employee.

If you have provided all the information then the box is sent as soon as soon as it is assembled, prepaid label prepared, and instruction guide readied.

As mentioned, depending on other factors, the return shipment may take several days. The positive side is, you will be able to track your shipment all the way until you receive it.

Depending on the type of device you choose to get returned, and the pre-paid shipping label, we will guide your employee to go to an authorized drop-off or UPS/FedEx store.

Yes, Remote Retrieval offers an optional second-day delivery for $99 (the final price may vary according to several factors). This option prioritizes the shipment return when you need your device sooner.

Yes. We handle cross-border retrievals when either the company or the remote employee is located in a different country.

Supported cross-border routes include: In case if company or remote employee is from the below countries.

• U.S. ↔ Canada
• U.S. ↔ Mexico
• U.S. ↔ Puerto Rico

More countries listed here: International Shipments

Cost: $249 per retrieval (exclusive of customs duties and taxes, where applicable)

We manage the customs clearance process on your behalf and invoice you only for the actual customs duties paid, with full transparency.

Yes. We support domestic retrievals within Canada.

Canada → Canada (company and employee both located in Canada):

$99 per retrieval.

No. Customs duties and taxes are not included in the retrieval price. However, we handle the entire customs clearance process and will invoice you separately for the exact duties incurred, with documentation.

We work with trusted global carriers, including UPS, USPS (U.S.), and DHL, to ensure reliable tracking and delivery across borders.

Remote Retrieval offers end-to-end shipment tracking to help organizations monitor the return kit during the process. Optional shipping insurance is available to protect against loss or damage during transit. In case a shipment is lost or a device arrives damaged, reach out to our customer support at support@remoteretrieval.com for assistance with the next steps.

Yes, remote retrieval is designed to help organizations collect company equipment from distributed and remote employees. You can provide each employee’s shipping details and the company’s return address when arranging retrievals. For bulk returns, enterprise options can help centralize order management and shipment visibility.

Remote Retrieval offers optional transit insurance through a third-party partner. When placing an order, you can select insurance and enter the amount for which you want the device insured. Confirm the eligible coverage amount, exclusions, and claim requirements with the provider before relying on the policy.

Yes. Remote Retrieval supports cell phone and tablet retrievals, along with laptops and monitors. The return box accommodates cell phones measuring 4-7 inches and tablets measuring 7-14 inches. An accessory insert for compatible peripherals, like chargers, mice, and keyboards, can also be included. Just make sure you pick the right device type while placing your order.

Yes, Remote Retrieval offers retrieval options for desktop PCs, including Tiny, Small Form Factor, and tower computers. Options are also available for configurations that include monitors. Pick the right equipment type when ordering, and confirm any size or compatibility requirement before placing the order.

We only provide laptop return services complete with packaging materials but we do not provide storage of IT devices.

Some of our partners do provide data erasure service. For such a service please contact our support team for details.

The right data destruction approach depends on three factors:

• Data sensitivity
• Device type
• Do you want to reuse the device

Software-based data destruction is recommended for devices that will be reused, while physical destruction is preferable for damaged storage media or situations requiring irreversible destruction.

Software-based data destruction uses appropriate tools or software to wipe the data. The device remains usable when the process is completed. Physical data destruction includes processes such as shredding and drilling that damage the storage media, and the device cannot be used again.

We coordinate data sanitization through an independent, qualified ITAD provider. If your organization needs documentation of the process, confirm which verification records or certificates are available for your selected service before placing the order.

Yes, we can coordinate onsite data sanitization through an independent provider for organizations that need to process equipment at their own location.

Yes, we can wipe the device’s data before returning it to your company or sending it to another employee.

• Data wipe and return to company: $29
• Data wipe and send it to a new employee: $49

Yes, Remote Retrieval can hold a device for 15 or 30 days.

• $14.99: 15-day device hold
• $24.99: 30-day device hold

If a device is properly sanitized, it can be difficult to recover previous information. However, the outcome depends on the storage technology, the method used, and whether the process was successfully verified. We provide a certificate of destruction upon request.

We accept online payment methods including credit card, PayPal, Amex, etc. If your payment method is not supported, feel free to contact the support team at support@remoteretrieval.com who will help you.

When you place an order with us, we ask for your employee’s details to ship the return box, and your company address where the box is to be returned.

Our laptop returns shipping box service includes provision of boxes, with pre-paid labels, and communication with the employee and alert updates. Our service also includes regular reminders to prompt employees to drop their laptop return box at the nearest USPS.

If despite several reminders, your employee still doesn’t respond then it is beyond the scope of Remote Retrieval. Since we have delivered and completed our service, no refund shall be provided. You will have to coordinate with your remote staff in such an event.